* I am afraid there are a few issues which have been causing us a great deal of extra administration recently. I hope that the information given below will help you to better understand the terms and conditions when booking events at the xxxx
* Please do not reply to this e mail as it has been sent out to all stallholders for information only.
We are experiencing an unacceptable amount of queries asking us to let stallholders know what they have booked with the xxxxx this year? With well over 500 stallholders and over fifty events each year you can imagine how much extra administrative work is involved in researching and responding to these queries.
* It is essential that all stallholders take the responsibility for keeping a record of events booked with us throughout the year.
Cancellations are being taken far too lightly.
Too many casual cancellations are being made. A booking is a firm commitment, not something that can be change on a whim.
* Increasingly, stallholders are waiting until we contact them about an upcoming event that they have booked with us before letting us know that they wish to cancel the event. If you have to cancel an event please let us know as soon as possible. Your booking remains on our database until you instruct us otherwise. We have a very long waiting lists for some events which makes it all the more important that we know when you are not able to attend an event that you have made a booking for.
> I am losing the will to contine appraising this message – the following is like – why? Why can’t the author just accept that they have let off enough steam about how frustrating their customers are to them. But, well, they have to continue.
* The Terms & Conditions clearly state that payments are non-refundable. As most of you know, we do try to accommodate by moving a payment to a future event. However, this is not an invitation to change bookings at will. We would like to make clear the criteria we use when cancellations occur.
* If we have been given what we consider to be a one off reason for cancellation that could not have been avoided, then we will move the payment made for that event to a future event of your choice.
* No payments can be moved more than once, and only one cancellation a year would qualify to be moved. Your booking is a firm commitment to attend.
* Post dated payments made in advance are also considered to be a firm booking. It is not acceptable to ask for these payments to be returned or destroyed. It would not be fair to those stallholders paying well in advance if post dated payments were given preferential treatment.
> It seems that the organisation needs to overhaul their own terms and conditions. Now that requires an initiative. After all the years of trading I have never been on the end of such an outpouring of disatisfaction from the main person who facilitates an event to happen. The author should take stock of the situation, according to their perspective, and re-define the rules, offer the support that traders want but that irritates the author, and genuinely ask how can their organisation help you support you so our organisation thrives. We didn’t hear that at all in this message. Perhaps an appropriate change by this organisation is needed.